Frequently Asked Questions

Everything you need to know about shopping with Charlotte Street Magazine.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We accept returns for unworn items in their original packaging within 30 days of delivery. Please note that certain limited-edition releases may be final sale.

Are your products true to size?

Most of our apparel follows standard US sizing. We provide a detailed size guide on each product page to help you find the perfect fit before purchasing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

Do you restock sold-out items?

To maintain exclusivity, many of our pieces are produced in limited runs. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if a return or restock occurs.